STANDARD WARRANTY TERMS — Fujiiryoki products are backed by limited warranties against defects in materials and workmanship. Warranty coverage begins on the date the consumer purchases the product. This warranty only applies to the original end user/owner of the chair and is non-transferable. Warranties are only valid within the United States & Canada, provided the product has been operated according to the enclosed instructions. To be eligible for the hassle free replacement warranty the product must be in possession of original owner and have receipt or other valid proof of purchase. NOT COVERED BY WARRANTY: Any loss or damage resulting from improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instructions, transportation damage, abuse, misuse or environmental conditions, loss of use during repairs, and products purchased from unauthorized dealers. Normal wear and tear is not covered under warranty and can be but is not limited to wear on pads, upholstery, stitching, through the normal course of usage. REQUESTING WARRANTY SERVICES: All warranty service requires approval and authorization by Fujiiryoki (Customer Service, 9:00 AM–5:00 PM PST, Monday through Friday, Tel (877) 217-2862, service@fujiiryoki.com). During the In-Home service and Parts warranty period, Fujiiryoki, at its sole discretion, will repair or replace any defective part within a reasonable length of time. In Home service is available within 150 miles of the nearest authorized Service Provider (mileage beyond 150 miles from an authorized service center is the responsibility of the consumer). The parts and labor fees after the warranty has expired are the responsibility of the customer. (Source: fujiiryoki.com/support/warrantyregistration/ — the manufacturer site does not state per-model warranty lengths; the FAQ says coverage 'varies by brand and model'.)